FAQ's

Frequently Asked Questions (FAQs)

We want your shopping experience at Leathees to be seamless and enjoyable. Below are answers to the most common questions our customers ask. If you don’t find what you’re looking for, feel free to reach out!

1. What products do you sell?

We specialize in high-quality leather jackets and authentic cowboy hats, crafted for both style and durability.

2. How can I place an order?

It’s simple:

  1. Browse our product collection.
  2. Select your items and add them to your cart.
  3. Proceed to checkout and provide your shipping and billing information.
  4. Complete your payment.
    You’ll receive an order confirmation email right after.

3. What payment methods do you accept?

We accept the following secure payment methods:

  • Visa
  • MasterCard
  • American Express
  • Discover
  • PayPal (if available)

All payments are processed securely through trusted gateways.

4. How long will it take to receive my order?

  • Processing Time: 1–2 business days
  • Shipping Time: 5–10 business days (depending on your location within the U.S.)

You’ll receive a tracking number once your order ships.

5. Do you ship internationally?

Currently, we only ship within the United States. We may offer international shipping in the future.

6. Can I track my order?

Absolutely! After your order ships, we’ll email you a tracking number so you can monitor delivery progress.

7. How can I cancel my order?

To cancel an order, contact us immediately at support@leathees.com. Orders can only be canceled before shipment.

8. How do I return an item?

If you’d like to return an item:

  1. Email support@leathees.com to initiate a return.
  2. Send the item back in its original condition within 30 days.
  3. Once received, we’ll issue your refund or exchange promptly.

9. What if the item is damaged or defective?

If you receive a damaged or faulty item, contact us within 7 days of delivery. We’ll arrange a replacement or refund after verifying the issue.

10. Can I exchange an item?

Yes! If you’d like to exchange for a different size or style, email us at support@leathees.com. Exchanges depend on product availability.

11. How can I contact you?

Leathees

Get in touch with our customer support team.

Email: support@leathees.com
Phone: +1 (786) 952-3654

United Kingdom — Registered Office
LEATHEES LTD
61 Bridge Street, Kington, HR5 3DJ, United Kingdom
Company Number: 13863919

United States — Business / Customer Support Address
1521 SW 190th Ave
Pembroke Pines, FL 33029, United States

Customer Support Hours:
Monday – Friday: 7:00 AM – 6:00 PM ET
Saturday – Sunday: 8:00 AM – 6:00 PM ET

12. Do you offer gift cards?

Not at the moment — but stay tuned! Gift cards are coming soon.